TERMS AND CONDITIONS OF SERVICE
These General Conditions of Purchase regulate the use of the website castaner.com (hereinafter "The Web") Distribuciones Calzado Banyoles, s.l., hereinafter Castañer, a commercial entity incorporated under the Spanish constitution, with registered office at c/ Menuts, 28 17820 Banyoles (Girona), registered in the Commercial Register of Girona, volume 1269, folio 173, sheet 21554, entry 2, with CIF B50667823.
The use of the services of the online store presupposes, the adhesion to the General Conditions of Purchase in the version published at the time of the purchase order. Therefore, it is advisable that you read these General Conditions before making a purchase.
1. ACCESS TO THE SITE
To make a purchase through the web, you must be over 18 years old and have legal capacity to contract the products offered on the web. For this reason, Castañer reserves the option to request at any time, documentation proving your age. In case we verify that you do not have the required age or do not meet the requirement of Castañer, or do not attend it correctly, Castañer will prevent you from contracting the requested product.
For access and navigation is not necessary to be registered in it. However, you can register and obtain exclusive advantages such as, for example, speed up the process in subsequent purchases, for which it will only be necessary to provide your email address and password.
The registration process is considered a formalization of a legally binding contract between Castañer and the user, in accordance with the terms of this Legal Notice and the registration conditions included in it. As a registered user you acknowledge that you have read and understood the terms and conditions of this Legal Notice and the registration conditions included in it, and that you agree to comply with all its provisions. You also acknowledge that you have read and accepted the Privacy Policy.
2. PRICE AND FORM OF PAYMENT
The price of the products will be the one that appears in euros on the web and will include VAT and any other tax or fee that may be applicable in the territory of application, as well as any shipping costs properly broken down in accordance with the provisions of the 'shipping policy and expenses'.
Castañer may offer discounts as part of certain promotions, although such discounts will not be cumulative with other promotions.
Castañer reserves the right to make any changes it deems appropriate on the prices of products. In any case, the price we apply to the purchase order placed will be the one that appears at the time you accept the general conditions of contracting the selected product.
You can make a single payment through any of the following methods:
- Debit or credit card (Visa Electron, Visa, Mastercard, American Express, Maestro or others provided on the web).
- Paypal
- Shop Pay
- ApplePay
- GooglePay
- Klarna
*In order to offer you Klarna's payment methods, you may need to enter your personal contact details and order details in the form on the payment tab, so that Klarna can evaluate and qualify the payment method used. Your personal data submitted through Klarna's form will be processed based on Klarna's own privacy policy.
You must include the required payment information in the checkout procedure. The charge will be made once it is accepted by the financial institution or platform through which the payment is made, otherwise the purchase will not be completed.
Subsequently, you will receive an email confirming the purchase of the product and a copy of these general terms and conditions.
FEES
Customers from the United States and the United Kingdom will have to pay the calculated taxes applicable in the purchase process, independently of the price of the product.
3. DELIVERY OF THE PRODUCTS
3.1. Delivery time
If the delivery of your product is in Spain, you will receive it within approximately one (1) to two (2) working days from the date of shipment, deliveries will be made throughout the day, without time preference. For the rest of the European countries, the approximate delivery time will be from two (2) to four (4) working days. For United States and United Kingdom the delivery time will be from two (2) to (4) working days * For countries outside the EU, there may be delays due to customs procedures beyond CASTAÑER's control *.
Castañer may extend delivery times in periods of sales and high season or when an irregularity is detected in the order. The delivery time will never exceed thirty (30) days from the date of order confirmation.
No deliveries will be made on Saturdays, Sundays and holidays, and will be made on the next working day.
The product order will be binding when the customer confirms it in the purchase procedure.
3.2. Home deliveries:
Deliveries will be made to the place you have indicated in the purchase procedure as long as it is within Spain (except in the Canary Islands and Ceuta and Melilla) and also in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom and United States.
The order of the product shall be binding when the customer confirms it in the purchase procedure.
3.3. Incidents of delivery:
We will deliver your products to the address you have indicated in the purchase procedure. In case an error in the address is detected, the customer service department will contact you as soon as possible.
Shipping addresses must be physical locations accessible to courier companies. We cannot ship to pick-up points or post offices.
If there is no one at your address at the time of delivery, the courier company will make up to three (3) attempts. If your shipment is not delivered after these attempts, your order will be returned to Castañer and you will need to contact the customer service department to arrange delivery.
In case you want to change the delivery address after purchasing the product, please contact the customer service department through this form indicating the order number and the correct delivery address.
At the time of delivery, you must confirm receipt of your order to the courier company.
3.4. Information on shipping costs
All shipments within the European Union, United States and United Kingdom are free of charge. The rates are subject to change according to specific promotions. You accept the rate in the order form.
In case the shipment has customs charges, these will be paid by Castañer, you should not pay any amount in customs concept.
Castañer reserves the right to modify these amounts and conditions.
4. AVAILABILITY
All product orders are subject to product availability. In case of unavailability of the contracted product, Castañer will inform you of this and may offer you a product of similar characteristics of equal or higher quality, although you can cancel the purchase request and recover the amount paid as soon as possible.
Also, the rest of the terms and conditions provided in the 'shipping policy and expenses' will apply.
5. WITHDRAWAL AND RETURNS
To return a product, please follow the procedure provided for in the returns policy.
You have a period of 30 calendar days from the date of receipt of the product to exercise your right of return or withdrawal. We clarify these concepts:
- Return: in case of defect or defect.
- Withdrawal: by customer's decision
To manage the shipments of products quickly and easily to Castañer, you have at your disposal the collection system of Correosexpress in the case of domestic shipments (Spain). For shipments from countries outside Spain, a label is available to manage the return with DHL Express. You will find detailed information by clicking HERE.
Returns are free of charge.
Castañer will accept returns if the product is in perfect condition and has not been worn. For your return you must use the original box or packaging or similar and that it has not been damaged.
To make the return, fill out the form that you will find inside your order and send it to Castañer together with the product to be returned, with its box and its internal packaging or similar. We cannot accept returns without documentation.
Upon return, we will always refund the amount paid on the day the purchase was made, in the same payment method used. Once we receive the item to be returned, we will proceed to its validation and reimbursement within 7 working days. The deadline for the economic refund to be effective will depend on the destination bank. We recommend that you contact your bank for more information.
We do not make exchanges as such, so you will have to make the return and place another order with the new product. The prices of the articles may vary during sales or promotions. If you want to make an exchange, the amount payable for the new purchase will be the rate in effect on the day of the new order.
For any questions regarding the returns procedure, you can contact us at the following email address:
6. GUARANTEE OF THE PRODUCTS PURCHASED.
The guarantee offered by Castañer is the one established in the Royal Legislative Decree 1/2021, of April 27, which approves the revised text of the General Law for the Defense of Consumers and Users. Therefore, any Castañer product has a warranty period of three years from the date of purchase.
If you are not satisfied with the product sold by Castañer, you must inform us as soon as possible and request the replacement of the product. In order to request your right to warranty it is essential to provide proof of purchase. We will also need photographs where the defect is evident.
Please contact us providing the proof of purchase and the photos, at the following email address:
This warranty does not apply to products whose defect comes from natural wear and tear or misuse.
We will repair or replace your product, as long as the hygienic conditions are optimal. If neither of the two cases is possible, we will refund the amount, in the same form of payment in which the purchase was paid.
In case of return due to lack of conformity, the return costs will be borne by Castañer.
Please follow at all times the instructions of the customer service department to exercise your right of guarantee.
7. RESPONSIBILITY
Castañer makes every effort to provide you with accurate and complete product information that is as up to date as possible. However, the color of the products that appear on the website may vary depending on the characteristics of the customer's devices. For this reason, Castañer reserves the right to rectify the images of the products when necessary.
Castañer will not be responsible for any errors that may occur in the delivery of the products in the event that you have not correctly completed the purchase form enabled on the web. If there is any incident in the delivery of the products, Castañer will inform the customer as soon as it becomes aware of it.
The risk of the products will be transferred to the customer from the time they have been made available to them and, in the case of their return, will continue to be at your expense until the delivery of these to Castañer.
SOCIAL NETWORKS
Castañer has profiles on social networks (Facebook, Youtube and Instagram), in order to inform about their products and updates about the company.
If you join any of the profiles opened by Castañer in social networks you must respect and comply with the terms and conditions of that social network.
Castañer can perform the following actions:
- Access the public information of the user profile.
- Send individual messages through the channels of the social network when permitted.
- Update the status of the profile to be displayed on the user's profile.
We may conduct contests, promotions and sweepstakes through our social networks.
ADVERTISING
Castañer may include on the web advertising content or sponsorship from third parties. Advertisers and sponsors will be solely responsible for ensuring that the material submitted for inclusion on the web fully complies with the law.
Castañer will not be responsible for any error, inaccuracy and/or irregularity that may be included in the advertising content or sponsors or for any failure to comply with current regulations.
LINKS POLICY
a) Links to the web
Those third parties who intend to include in a website ("linking site") a link that directs to the web, or a framing with the same, must necessarily obtain the prior written consent of Castañer.
The authorization granted by Castañer does not mean that it endorses, promotes, guarantees and/or recommends the content or services of the linking site or that it is responsible for the content of the linking site.
The linking site must comply with current legislation and may not, in any case, host content, own or third parties, which are unlawful and / or harmful (violent, racist, denigrating, etc.) and / or are inappropriate or irrelevant in relation to the products and / or services Castañer.
In the event of breach of any of the terms referred to above, Castañer will proceed immediately to revoke the consent given to the linking site, which must remove the link.
b) Links to other websites
The website may include various links that allow the user to access other websites ("linked sites").
In any case, the existence of linked sites involves recommendation, promotion, identification and / or conformity of Castañer, with the statements, content and / or services provided through the linked sites.
Castañer is not responsible for the content, conditions of use, privacy policies, and other conditions of the linked sites, being the user the only responsible for checking and accepting them every time he/she accesses and uses them.
8. COMPLAINTS AND CLAIMS
You can contact us through the means indicated in "legal notice claims form to be able to attend them as soon as possible and within a maximum period of one month from the time they are presented.
You have the right to claim the invoice of your purchase in physical support of any order you place.
9. NULLITY
If any of the clauses of the general contracting conditions were to be declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect such provision or the part of it that is null or ineffective and the same will remain in force in all other respects, and such provision or the part of it that is affected will be deemed not to be in force. the general terms and conditions shall only cease to be valid with respect to the invalid or ineffective provision, and no other part or provision hereof shall be null and void, invalidated, impaired or affected by such invalidity or ineffectiveness.
10. LANGUAGE
The general contracting conditions are written in Catalan, Spanish, French, Italian and English. In case of contradiction between these versions, the Spanish version shall prevail.
11. APPLICABLE LAW AND JURISDICTION
The general contracting conditions shall be governed and interpreted in accordance with Spanish law.
Likewise, in the event that any conflict or discrepancy arises in the interpretation and/or application of the general contracting conditions, the competent courts shall be those provided for in the applicable regulations regarding jurisdiction over consumers and users.
12. CONTACT US
If you want to send us your comments about our website, doubts, complaints or any other question, you can do it by letter to Castañer, C/ Menuts, 28 17820 BANYOLES (GIRONA), by e-mail to customercare@castañer.com, or through the contact section of the Web.
Update: October 2023