RETURN POLICY
To return a product, please follow the procedure provided in the return policy.
You have a period of 30 calendar days from the date of receipt of the product to exercise your right of return or withdrawal. We clarify these concepts:
- Return: in case of defect or defect.
- Withdrawal: by customer's decision
To manage the shipments of products quickly and easily to Castañer, you have at your disposal the system of returns to DPD from the following link.
Cost of returns
Castañer will accept returns if the product is in perfect condition and has not been used. For your return you must use the original box or packaging or similar and that it has not been damaged.
To make the return, fill out the form that you will find inside your order and send it to Castañer together with the product to be returned, with its box and its internal packaging or similar. We cannot accept returns without documentation.
When making the return, we will always refund the amount paid on the day the purchase was made, in the same payment method used minus 5.99 £ cost of the return. Once we receive the item to be returned, we will proceed to its validation and reimbursement within 7 working days. The deadline for the economic return to be effective will depend on the destination bank. We recommend that you contact your bank for more information.
We do not make exchanges as such, so you will have to make the return and place another order with the new product. The prices of the articles may vary during sales or promotions. If you want to make an exchange, the amount to pay for the new purchase will be the current rate on the day of the new order.
For any questions regarding the returns procedure, you can contact us at the following email address:
info.uk@castaner.com
Return procedure.
The customer must request the return at the following link for returns. link for returns. The customer must enter the order number and the email address with which the order was generated. The customer will NOT have to print the label, he will be able to download a QR code that he will have to show at the selected post office. The refund to the customer will be the total amount minus the return cost of £5.99.
Important
It is mandatory to introduce the packing slip received inside the packaging, duly filled in, inside the return box to proceed with the return. Castañer reserves the right not to accept returns without documentation.
We will always refund the amount paid on the day of purchase of the item in the payment method used for the purchase. If an exchange is desired and a new purchase is generated, the amount to be paid will be the rate in effect on the day of the new order.
Once Castañer receives the item to be returned, we will proceed to its validation and, if necessary, to the corresponding refund within 7 working days. The economic amount will be transferred in the same payment method with which the purchase was made. The term for the economic reimbursement to become effective will depend on the destination bank, so we recommend contacting the corresponding bank for more information.
Exchanges are not allowed
To exchange an item, it will be necessary to return the item to be exchanged and then, once the corresponding economic reimbursement has been received, the customer will be able to place a new order. The prices of the articles may vary in periods of sales or promotions. Exchanges will be subject to inventory availability at the time of the new purchase.
For any questions regarding the return procedure, the customer may contact Castañer by email at info.uk@castaner.com.